Privacy notice

01What this site collects

If you submit the contact form we collect the name, email address, optional phone number, practice name, role, the services you select and the message you write. If you subscribe to the quarterly note we collect your email address.

We also record limited technical information with a form submission: the page you sent it from, your browser's user agent string, the referring page, and a one-way hash of your IP address. The hash is used only to rate-limit submissions and prevent duplicate entries; the raw IP address is not stored.

02What this site does not do

• No advertising trackers, retargeting pixels or third-party analytics scripts are loaded by default.
• No cookies are set for advertising or profiling purposes.
• We do not sell, rent or share contact details with anyone.
• We do not add form submissions to a marketing list without a separate, explicit opt-in.

03Why we hold it

Contact form details are used to respond to your enquiry, to prepare for a call you have asked for, and to keep a record of what was discussed. Newsletter addresses are used only to send the quarterly note you subscribed to.

We process this information on the basis of your consent, given when you submit the form, and our legitimate interest in responding to business enquiries.

04How long we keep it

Enquiry records are kept for twenty-four months from the last contact, then deleted. Newsletter subscriptions are kept until you unsubscribe. Anonymous rate-limiting hashes expire automatically within ten minutes.

05Who can see it

Access is limited to the people at Medical Business Solutions who need it to respond to you. Where we use a hosting provider or email provider, they process data on our instructions under a written agreement.

We may disclose information where we are legally required to do so, or where it is necessary to establish or defend a legal claim.

06Patient information

Do not send patient information through this website. The contact form is for business enquiries only. If you are a client and need to send protected health information, use the secure channel specified in your business associate agreement.

07Your rights

You can ask us what we hold about you, ask for a copy, ask us to correct it, or ask us to delete it. You can unsubscribe from the quarterly note at any time using the link in the footer of that email, or by writing to us.

If you are in a jurisdiction with a specific privacy regime — for example California or the European Economic Area — you may have additional rights, including the right to object to processing or to lodge a complaint with a supervisory authority. We will honour those requests regardless of where you are writing from.

08Security

The site is served over HTTPS. Form submissions are transmitted encrypted, rate-limited and validated server-side. Further detail is on the security page.

09Changes to this notice

If this notice changes materially we will update the date at the top of the page. We do not make retroactive changes to how previously collected information is used.

10Contact

Questions about this notice, or a request to access or delete your information, can be sent to info@mbs.elliniventures.com. We aim to respond within thirty days.